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About this site / FAQs

What is Connect to Support Hampshire?

Connect to Support Hampshire is an online resource for adults in Hampshire. Its aim is to help you stay independent and to manage your own care.  You can find local groups, activities and services within your community as well as  care providers and other paid services that may help you.

Connect to Support Hampshire is not an advice service and cannot respond to individual queries. If you need personal advice about your care and support, please contact your local Adult Social Care department.
People Places Lives (UK) Ltd own and manage this website on behalf of Hampshire County Council.
There may be some services provided for Hampshire residents who live in neighbouring counties. Use these links to find information and advice about care and support in these areas:
Bournemouth, Christchurch and Poole          Dorset        Wiltshire          Surrey          Isle of Wight

Why is there no search box for the whole website?

Our information pages and directories work on different search criteria. So one search box will not give the most accurate and relevant search results across the whole site. The search bars in the directories works by 'matching' text. This can be useful if you already know the name of a service or want to type in the  name of a specific location. You will find the most accurate search results in the directories if you select categories and/or locations

Where do I look for the right help?

Information Finder tool 
If you are unsure what help and advice you need or where to look, you can use our Information Finder tool.  Click on the sections you would like help with and tick the box against the topics you would like to know more about. The results page links to relevant information on this website as well as other websites . You can email these links to yourself from the results page to keep as a handy reference.
Information and advice
There is a wealth of practical information and advice on this site.
We do our best to keep this information up to date. We welcome any comments from you about information which is out of date or which you think would be useful. Click on the ‘Feedback’ button.
Community Directory - for free or low cost groups, activities and services
There are hundreds of local groups, activities and services in our Community Directory. These types of groups could help you to remain independent and a part of your community. We also list national charities and helplines.
Marketplace directory - for care providers and other chargeable services
Use our Marketplace directory to find a range of providers and services, from gardening and domestic help to financial advisers. We also list care homes and care agencies. All of these services are chargeable and, where we can, we show price ranges.  More information about the Marketplace directory can be found in the next section and in our Buyers Guide.
All care homes and agencies providing personal or nursing care must be registered with the Care Quality Commission (CQC). We suggest that you read the latest registration information and reports on the CQC website. There will be a link to these in all the search results.

What is the best way to search in the directories?

Community Directory

The most relevant search results will be returned by selecting a category and/or your location.

Local groups and services are shown in the ‘Local’ tab, national charities and helplines are shown in the ‘National’ tab.  

‘Local’ listings will not necessarily be physically located in your area but, if shown, their services will be accessible to residents in your area. If a national organisation is shown in the ‘Local’ tab, it will have local branches or support services which you can access.

When you click on the ‘Choose a category’ box, the main categories will be displayed. Click on one of these (eg ‘Specific needs’) and a list of sub-categories will come up. When you click on one of these (eg ‘Dementia’), results will be shown for every listing we have in that sub-category.

The directory can show results for more than one location at a time but only for one category at a time. So, you can search for ‘ Lunch clubs’ in ‘ Fareham’ and ‘ Gosport’. But you can not search for ‘ Lunch clubs’ and ‘ Social groups’ in ‘ Fareham’ – you would need to select the Location and search for Lunch clubs and then for Social groups.

Marketplace Directory

The most relevant search results will be returned by selecting a category and/or your location.

When you click on the ‘Choose a category’ box, the main categories will be displayed. Click on one of these (eg 'Home support')) and a list of sub-categories will come up. When you click on one of these (eg ‘Domestic help’), results will be shown for every listing we have in that sub-category.

The directory can show results for more than one location at a time but only for one category at a time. So, you can search for care homes for 'Old age' in ‘Chandlers Ford', 'Eastleigh' and 'Romsey' But you can not search for ‘Domestic help’ and ‘Gardening’ in ‘Eastleigh’ – you would need to select the 'Eastleigh' and search for 'Domestic help' and then search for 'Gardening'.

For more information about using the Marketplace directory, including consumer advice and a guide to using the messaging function, see our Buyers Guide.

Using the search bar in both directories

We find that the most accurate and relevant search results will be returned by selecting a category. However, you can also use the search bar to find information. Click on the  'Search' symbol on the right of the blue band to bring this up.

The search bar can be useful if:

  • You are looking for help for something very specific. You can type in key words such as ‘arthritis’, ‘diabetes’, 'ironing' etc
  • You are looking for fixed-location services (eg community centres or churches) which are based very locally to you. You can type in the name of your town or village and, if we have listings in this area, they will be shown.
  • You know the name of the service provider you are looking for.

It is always best if you just put a key word in the search bar rather than a question This is because the search will look for all words which you have entered. So, ‘arthritis’ will find all listings where we have that word. If you searched for ‘help for someone who has arthritis in his hands’, the search attempts to find all listings including all these words.

I have searched for a specific group or activity in the Community Directory but cannot find it

Many smaller groups come under the 'umbrella' of another listing. For example, the organisation responsible for the group or the venue where it takes place. This website is intended for Hampshire residents who are unaware of local support and services which are available and would generally not be searching for specific activities or groups by name.  Try searching under a suitable 'category' in the Community Directory.

Example: If you cannot find a "Singing for the Brain" group, go to the Community Directory and click on 'Choose a category'. Select 'Specific needs' and then 'Dementia'. You can then filter to the area in which you live.  If you click on the listing for the Alzheimer's Society, you will see a link to their directory of services where you will find local Singing for the Brain groups.

Some local groups and activities are also based in Church halls, community centres etc. We have described which activities take place at these venues in the listing description (and they will be tagged with appropriate categories) so they will be found in searches. For example, a search for 'Memory cafe' will bring up the venues where these are held. 

If you believe that a local group or service cannot be found via a main listing, please use the blue feedback button at the bottom of this page to give us details.

Why aren’t ALL the local Good Neighbours groups / Brendoncare clubs etc listed in the Community Directory?

We do not duplicate information in our directory if it is held and maintained elsewhere. We aim to signpost to the source of the information to ensure that users will always find the most up to date and accurate information. So, instead of creating over 120 separate entries in our directory for each local good neighbour group, we have one listing for the 'Good Neighbours Network'. This links to their ‘Find a group’ page where users can easily find their local group.

Why are national charities based in London listed in the local listings?

We created two separate tabs for search results – ‘Local’ and ‘National’. This is because users told us they wanted to see local groups and services before National charities and helplines etc. However, some national charities are umbrella organisations for local groups and branches and details of these can be found via their website. Where this is the case, this listing will appear in the ‘Local’ tab and there will always be a link to the relevant page on their website to search for local support. 

Why can’t I do a search by postcode?

Many service providers cover different areas. Their own addresses are at locations which may not reflect the areas they cover. For example, a user in Andover searching for services close to their own postcode would not bring up countywide services such as Age Concern Hampshire. They may, therefore, miss important services which are available to them.

If you are looking for very local services at fixed locations (eg community centres, church halls etc) in a particular area, you can put the place name in the search bar. For example, 'Chandlers Ford' or 'Romsey'. We would advise against using this to search for services such as befriending, dementia help etc for the reasons above.

I searched by area and the search results brought up organisations that were not located in that area

When you select one of the locations as a filter, the listings shown will be providers, groups and activities which are accessible to residents living in that area. They are not necessarily services physically based in that area. 

What is the ‘My favourites’ button 

When you are searching in any of the directories, you will see 'Add to favourites' as an option for individual listings on the search results page. Click on this for any listings you want to save to a shortlist. You will see 'Added' appear.  When you have finished adding your favourites, go to the 'My favourites' button at the top right of the screen to create a booklet. The individual listings will be compiled into a pdf booklet which you can print or email.