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What is Connect to Support Hampshire?

Connect to Support Hampshire is an online information and advice guide and directory of services for adults with care and support needs who live in Hampshire.*

This website is intended for all residents who want to find out about local groups, activities and services within the community as well as formal care provision. It is also intended for people who may wish to arrange their own care provision.

*This website has been developed primarily for residents who live in the Hampshire County Council area. Residents in Portsmouth and Southampton may also wish to visit the Portsmouth City and Southampton City websites.

There may be cross-border services provided for Hampshire residents who live near the borders with Bournemouth, Poole, DorsetWiltshire and Surrey. Use these links to find information and advice about care and support in these areas.

Where do I look for the right help?

Information and advice

There is a wealth of practical information on this website about health and wellbeing, managing at home, getting out and about and much more. You can also use our Interactive Community to search for the right help.

We do our best to keep this information up to date and we welcome any comments from you about information which is out of date or which you think would be useful. Just click on the ‘Feedback’ button.

Directory of local groups, activities and services

There are hundreds of local groups, activities and services in our Community Directory that can help you in your community - from lunch clubs and exercise classes to voluntary groups that will assist you with transport and housework. These types of groups could help you to remain independent and a part of your community.

Directory of home care providers

If you are looking for personal or nursing care to be provided in your own home, you can search for Home care agencies (sometimes called domiciliary care agencies) which provide the services you need in your area. Make sure you read the information about buying from agencies in the Managing at Home section.

Directory of care homes

If you are looking for a care home or nursing home, you can search the directory for Care homes in your area. Make sure you read the section Care homes and other housing options which contains further advice about choosing a care home.

All care homes and agencies providing personal or nursing care must be registered with the Care Quality Commission (CQC) which monitors and inspects these providers. We suggest that you read the latest registration information and reports on the CQC website. There will be a link to these in all of the search results.

Why is there no search box for the whole website?

Because the information pages, and all 3 directories, work on separate and distinct search criteria, it is impossible to have one search box which searches the whole website.

What is the best way to search the Community Directory?

  • Using the ‘I live in’ and ‘I am looking for’ boxes
    • You can select the location you live in or choose a category which would cover the kind of help you are looking for or select both.

      When you click on the ‘Choose a category’ box, the main categories will be displayed. Click on one of these (eg ‘Specific needs’) and a list of sub-categories will come up. When you click on one of these (eg ‘Dementia’), results will be shown for every listing we have in that sub-category.

      The Location and/or Categories which you have chosen will be displayed above your search results as ‘Applied filters’.

      If you want to remove one of these filters, you can click on the little cross in the grey box. If you just want to change your location or category, you do not have to remove the existing filters – you can just select a new location or category.

      The directory can show results for more than one location at a time but only for one category at a time. So, you can search for ‘Lunch clubs’ in ‘Fareham’ and ‘Gosport’. But you can not search for ‘Lunch clubs’ and ‘Social groups’ in ‘Fareham’ – you would need to select the Location and search for Lunch clubs and then for Social groups.

  • Using the search bar
    • You can also use the search bar to find information in the Community Directory.

      This can be particularly useful if:

      • You are looking for help for something very specific. You can type in key words such as ‘arthritis’, ‘diabetes’ etc
      • You are looking for fixed-location services (eg community centres or churches) which are based very locally to you. You can type in the name of your town or village and, if we have listings in this area, they will be shown.

      It is always best if you just put a key word in the search bar. This is because the search will look for all words which you have entered. So, ‘arthritis’ will find all listings where we have that word. If you searched for ‘help for someone who has arthritis in his hands’, the search attempts to find all listings including all these words.

      Helpful tip: If you have used the search bar and then wish to do another search using the location and category filters, make sure you clear the search bar by using the green ‘Reset’ button.

Why aren’t ALL the local Good Neighbours groups / Brendoncare clubs etc listed in the Community Directory?

We do not duplicate information in our directory if it is held and maintained elsewhere. We aim to signpost to the source of the information to ensure that users will always find the most up to date and accurate information. So, instead of creating over 120 separate entries in our directory for each local good neighbour group, we have one listing for the Good Neighbours Network which links to their ‘Find a group’ page where users can easily find their local group.

Why are national charities based in London listed in the local listings?

We created two separate tabs for search results – ‘Local’ and ‘National’ – as users told us they wanted to see local groups and services before National charities and helplines etc. However, some national charities are umbrella organisations for local groups and branches and details of these can be found via their website. Where this is the case, this listing will appear in the ‘Local’ tab and there will always be a link to the relevant page on their website to search for local support. For example: Stroke Association.

Why can’t I do a search by postcode?

You can search by postcode for care homes. This type of search works in the care homes directory because all of the homes are at a fixed location. We have, therefore, been able to provide co-ordinates for each home so that a radius search by postcode is possible.

In the community directory and home care directory, many service providers cover different areas and their own addresses are at locations which may not reflect the areas they cover. For example, a user in Andover searching for services close to their own postcode would not bring up countywide services such as Age Concern Hampshire. They may, therefore, miss important services which are available to them.

If you are looking for very local services at fixed locations (eg community centres, church halls etc) in a particular area, you can put the place name in the search bar (for example: Chandlers Ford, Romsey) although we would advise against using this to search for services such as befriending, dementia help etc for the reasons above.

I searched by area and the search results brought up groups that were not in that area

When you select one of the district or borough council districts as a filter, the listings shown will be groups and activities which are accessible to residents living in that area. They are not necessarily services based in that area. For example, if you were searching for accommodation advice, Age Concern Hampshire (based in Winchester) would be in the results, whichever area you filtered by.

What is the ‘My favourites’ button?

You can use the ‘My favourites’ button on any page of the website, including search results, to gather pages together to print out as a booklet.

When you are on the page you wish to add, Click on the ‘My favourites’ button and then click ‘Add to favourites’

When you have added all the pages you want in the booklet, click on ‘Print booklet’. You will be taken to a new page where you can fill in details, if you want, for a cover page. Then press the grey ‘print’ button and wait a few seconds. Your booklet will appear as a pdf which you can then save to your computer or print off.

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You can use this form to register any query or complaint you may have about this website or any of the content within it. Simply fill in the details below and this will be sent directly to us to investigate. We will always try and respond within one working day.

Page Reference: About this site

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If you have a question about social care, please contact your council.
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Whilst every care has been taken in the compilation of this information, neither Hampshire County Council nor PCG Limited will be held responsible for any loss, damage or inconvenience caused as a result of using the site and of any inaccuracy or error within these pages. Read full disclaimer.

Connect to Support Hampshire allows you to search for products and services provided by suppliers so that you can find out what support is available. Please let us know if any information found on these pages is inaccurate by using the Feedback button.

Hampshire County Council is not accrediting or recommending any of the products, companies or organisations listed on this website.


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