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Buying help at home

Buying help from a home care agency

Home care agencies, sometimes called Domiciliary Care agencies, are different from domestic agencies which provide staff to look after your home for cleaning, domestic help etc. Home care agencies provide personal care (help with feeding, dressing, bathing or toileting) or nursing care. Any agency providing personal or nursing care must be registered with the Care Quality Commission CQC.  The CQC monitors and regulates these services and inspects them on a regular basis.

Most of the agencies provide services other than personal or nursing care as part of a care package; for example, domestic help, meal preparation and gardening.  If you do not require personal or nursing care and are only looking for other services in the home, you may find it cheaper to use a domestic agency.

Our home care search provides listings of home care agencies in Hampshire which cover your area and provide the kind of care you are looking for. Each listing will have a link to the latest inspection rating and report from CQC. You should always check this information before choosing to purchase care from any agency.

Which? provides a useful checklist of questions to ask any agency which you are considering using. This information can be downloaded as a booklet.

Employing someone yourself

Some people prefer to employ their own carer or personal assistant. This has the advantage that you will always have the same carer.  If you are considering this option, you will need to think about your responsibilities as an employer.

As an employer you have important responsibilities. The GOV.UK website has information on employment topics such as:

  • employment terms and conditions
  • national minimum wage
  • paid holiday
  • tax
  • sick pay and maternity pay

Skills for Care have comprehensive information about:

Paying for care at home

Social care is not free and most people will need to pay for all, or some, of their care themselves.  See our section on Paying for care

Last reviewed: 21/04/2016

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