Resolving Differences

If you have any concerns, please do raise them with us. We value your feedback and would be happy to talk your concerns through with you.

If you don’t feel comfortable raising your concern this way, or if you’ve already done so and the issue hasn’t been resolved, you can contact the relevant service manager to discuss it further. If you need the manager's contact details, just ask.

We always aim for concerns can be sorted out quickly and informally, but sometimes this isn’t possible. In those cases, you may need to make a formal complaint.