Skip to content

Happy family near aquarium in oceanarium. Spending time together

Having a disabled child or young person can bring additional costs, and for many families, a day out can quickly become expensive. However, many attractions, leisure venues and entertainment providers offer concessions, discounted admission or free entry for carers.

These arrangements vary from place to place, so it's always worth checking before you visit or asking at the ticket desk.

How do you show you qualify for a discount?

You may be asked to provide evidence of disability or caring responsibilities. Examples that some venues may accept include:

  • A Disability Living Allowance (DLA) or Personal Independence Payment (PIP) award letter
  • A Blue Badge
  • A Nimbus Access Card
  • A Yellow Card or local disability identification card
  • A Gateway or Gateway+ Card
  • Other documentation showing that support is required

It may be helpful to take photos of award notices on your phone to avoid having to take them with you.

Some families find that a disabled young person can access a child rate beyond the usual age limits, while others may be offered a free or discounted ticket for a parent, carer or personal assistant. Policies differ, but many venues offer some form of discount for families caring for a disabled child or young person.

Don't Be Afraid to Ask

If information about concessions is not shown on a website, it is still worth contacting the attraction directly. A polite conversation or email can often clarify what support may be available.

Top Tips

✅ Check the attraction's website before you travel
✅ Look for information about accessibility, concessions or companion tickets
✅ Keep evidence of disability on your phone or in a folder in case it is needed
✅ If you're unsure, contact the venue and ask what support is available
✅ Remember that the worst they can say is no!

Gateway Card and Gateway+ image

The Gateway Card is a free card for children and young people aged 0 to 17 with disabilities or additional needs who live in the Hampshire County Council area. It helps activity providers understand that your child or young person may need additional support, reasonable adjustments or a free carer ticket where these are available. The card is recognised by a range of leisure, play and activity providers across Hampshire and beyond. 

You can use your Gateway Card to access discounts, concessions and special offers from participating attractions and activity providers. Some organisations may offer reduced admission, free entry for an accompanying carer or other benefits for Gateway Card holders. 

 

Gateway Card and Gateway+ image

The Gateway Card is a free card for children and young people aged 0 to 17 with disabilities or additional needs who live in the Hampshire County Council area. It helps activity providers understand that your child or young person may need additional support, reasonable adjustments or a free carer ticket where these are available. The card is recognised by a range of leisure, play and activity providers across Hampshire and beyond. 

You can use your Gateway Card to access discounts, concessions and special offers from participating attractions and activity providers. Some organisations may offer reduced admission, free entry for an accompanying carer or other benefits for Gateway Card holders. 

 

Access Card Image

The Nimbus Access Card (Access card)  card acts as a photo ID that can be used to easily communicate your or your child's access requirements to events and venues, so that the venues can provide accessibility to the needs of their visitors.

It also works online with other platforms like ticketing systems, to unlock the access facilities you need.

The card shows a photo ID and translates a persons disability or impairment into symbols, effectively highlighting the barriers they face and the reasonable adjustments they might need.

The Access Card app provides you with a personalised directory of venues, with first-class accessibility information to help you plan your trips.

Access Card Image

The Nimbus Access Card (Access card)  card acts as a photo ID that can be used to easily communicate your or your child's access requirements to events and venues, so that the venues can provide accessibility to the needs of their visitors.

It also works online with other platforms like ticketing systems, to unlock the access facilities you need.

The card shows a photo ID and translates a persons disability or impairment into symbols, effectively highlighting the barriers they face and the reasonable adjustments they might need.

The Access Card app provides you with a personalised directory of venues, with first-class accessibility information to help you plan your trips.

Yellow Card Image

A Yellow Card is a free disability registration card issued by Hampshire County Council. It provides a quick and easy way for disabled children, young people and adults to show that they have a disability and may need access to support, adjustments or disabled facilities. 

The card can be particularly useful when accessing leisure activities, attractions, transport services or other places where proof of disability may be requested.

Benefits of having a Yellow Card may include:

  • Providing proof of disability when requested.
  • Helping you access disabled facilities and reasonable adjustments.
  • Supporting applications for concessions or discounted entry where accepted.
  • Offering a convenient alternative to carrying benefit letters or other paperwork.

Disability Registration Cards are free and valid for life. Some organisations may accept a Yellow Card as proof of disability, although individual providers may have their own eligibility requirements. This means it is always worth checking before you visit.

More information about eligibility and how to apply.

Yellow Card Image

A Yellow Card is a free disability registration card issued by Hampshire County Council. It provides a quick and easy way for disabled children, young people and adults to show that they have a disability and may need access to support, adjustments or disabled facilities. 

The card can be particularly useful when accessing leisure activities, attractions, transport services or other places where proof of disability may be requested.

Benefits of having a Yellow Card may include:

  • Providing proof of disability when requested.
  • Helping you access disabled facilities and reasonable adjustments.
  • Supporting applications for concessions or discounted entry where accepted.
  • Offering a convenient alternative to carrying benefit letters or other paperwork.

Disability Registration Cards are free and valid for life. Some organisations may accept a Yellow Card as proof of disability, although individual providers may have their own eligibility requirements. This means it is always worth checking before you visit.

More information about eligibility and how to apply.

Disabled Persons Railcard

A Disabled Persons Railcard can help reduce the cost of train travel. It provides one-third off many rail fares and, if you are travelling with another adult, they may also be able to receive the same discount.

Find out more: Disabled Persons Railcard

Disabled Coachcard

National Express offers a Disabled Coachcard which provides one-third off many coach journeys for eligible disabled travellers.

Find out more: Disabled Coachcard

Disabled Persons Railcard

A Disabled Persons Railcard can help reduce the cost of train travel. It provides one-third off many rail fares and, if you are travelling with another adult, they may also be able to receive the same discount.

Find out more: Disabled Persons Railcard

Disabled Coachcard

National Express offers a Disabled Coachcard which provides one-third off many coach journeys for eligible disabled travellers.

Find out more: Disabled Coachcard

CEA Card Image

CEA Card

Many cinemas take part in the CEA Card scheme. If your child or young person is eligible, the card allows a companion, parent or carer to receive a free cinema ticket when accompanying them.

Find out more: CEA Card

CEA Card Image

CEA Card

Many cinemas take part in the CEA Card scheme. If your child or young person is eligible, the card allows a companion, parent or carer to receive a free cinema ticket when accompanying them.

Find out more: CEA Card

Sun Flower Lanyard

Many families find it helpful to carry a card or lanyard that explains their child or young person's additional needs, particularly if they become distressed in public places.

Hidden Disabilities Sunflower

The Hidden Disabilities Sunflower helps people with non-visible disabilities discreetly show that they may need extra support from staff in public places, transport hubs and attractions. Free lanyards are available from some organisations, including Tesco stores.

Find out more

These can help staff and members of the public understand that a child or young person may need extra time, patience or support.

You might also find a card which explains in a simple way that has SEND is helpful. Sometimes the most difficult thing about going out with a child with additional needs is other people who just don't 'get it'.

Useful resources include:

Families tell us that these resources can help reduce anxiety when travelling, shopping, attending events or visiting attractions.

Sun Flower Lanyard

Many families find it helpful to carry a card or lanyard that explains their child or young person's additional needs, particularly if they become distressed in public places.

Hidden Disabilities Sunflower

The Hidden Disabilities Sunflower helps people with non-visible disabilities discreetly show that they may need extra support from staff in public places, transport hubs and attractions. Free lanyards are available from some organisations, including Tesco stores.

Find out more

These can help staff and members of the public understand that a child or young person may need extra time, patience or support.

You might also find a card which explains in a simple way that has SEND is helpful. Sometimes the most difficult thing about going out with a child with additional needs is other people who just don't 'get it'.

Useful resources include:

Families tell us that these resources can help reduce anxiety when travelling, shopping, attending events or visiting attractions.

Carers Card UK

Carers Card UK provides a carer identification card and access to a range of discounts and offers. The card can also include emergency contact information.

Find out more: Carers Card UK

National Trust Essential Companion Card

Many National Trust properties offer free admission for a companion if they are needed to support a disabled visitor.

Useful for: Country parks, historic houses, gardens and family days out.

Find out how to apply

English Heritage Essential Companion Scheme

Eligible disabled visitors can bring one companion free of charge to participating English Heritage sites.

Useful for: Castles, historic sites and outdoor attractions.

If you give English Heritage a call on 0370 333 1182, they can provide the person you care for with what they call a ‘letter of authority’. This will automatically give the people accompanying them free entry. Alternatively, you can just show up on the day and tell the ticket office staff when you arrive that you are an essential carer.

Visit their website for more information.

Merlin Attractions Carer Tickets

Many Merlin attractions offer free companion tickets for eligible disabled visitors. This can include:

  • LEGOLAND Windsor
  • Chessington World of Adventures
  • Alton Towers
  • SEA LIFE Centres
  • Thorpe Park

Useful for: Theme parks and major family attractions.

Find out how to apply.

Carers Card UK

Carers Card UK provides a carer identification card and access to a range of discounts and offers. The card can also include emergency contact information.

Find out more: Carers Card UK

National Trust Essential Companion Card

Many National Trust properties offer free admission for a companion if they are needed to support a disabled visitor.

Useful for: Country parks, historic houses, gardens and family days out.

Find out how to apply

English Heritage Essential Companion Scheme

Eligible disabled visitors can bring one companion free of charge to participating English Heritage sites.

Useful for: Castles, historic sites and outdoor attractions.

If you give English Heritage a call on 0370 333 1182, they can provide the person you care for with what they call a ‘letter of authority’. This will automatically give the people accompanying them free entry. Alternatively, you can just show up on the day and tell the ticket office staff when you arrive that you are an essential carer.

Visit their website for more information.

Merlin Attractions Carer Tickets

Many Merlin attractions offer free companion tickets for eligible disabled visitors. This can include:

  • LEGOLAND Windsor
  • Chessington World of Adventures
  • Alton Towers
  • SEA LIFE Centres
  • Thorpe Park

Useful for: Theme parks and major family attractions.

Find out how to apply.

Attractions, museums, leisure venues and other organisations that provide services to the public should have an obligation to consider reasonable adjustments for disabled visitors. 

This may include:

  • Ride access passes or virtual queue systems
  • Priority or alternative entrance arrangements
  • Quieter waiting areas
  • Fast-track access during busy periods
  • Sensory maps or quiet spaces
  • Accessible seating and viewing areas

Not all venues offer the same support, and some may ask for evidence of need, while others will discuss individual circumstances with you.

Many attractions are happy to talk about reasonable adjustments and may be able to offer support if waiting in long queues, crowded spaces, or busy entrances would be difficult for you or your child.

A quick phone call or email before your visit can help staff understand your needs and make appropriate arrangements where possible.

Every venue is different

The support available will vary between organisations, so check the attraction's accessibility information or contact them directly before you travel.

Some venues have official schemes for reasonable adjustments like the Merlin Ride Access Pass is designed for guests who may find it difficult to queue for extended periods and allow visitors to not stand in a queue while they wait their turn.

Even if the venue does not have an official scheme, staff are often more helpful than people expect. If you're planning a visit to a museum, theme park, zoo, aquarium, theatre or other busy attraction, check the accessibility section of their website or contact them beforehand. Explain what your child finds difficult and ask whether they offer any adjustments or alternative arrangements. You may be surprised how accommodating many venues can be.

Attractions, museums, leisure venues and other organisations that provide services to the public should have an obligation to consider reasonable adjustments for disabled visitors. 

This may include:

  • Ride access passes or virtual queue systems
  • Priority or alternative entrance arrangements
  • Quieter waiting areas
  • Fast-track access during busy periods
  • Sensory maps or quiet spaces
  • Accessible seating and viewing areas

Not all venues offer the same support, and some may ask for evidence of need, while others will discuss individual circumstances with you.

Many attractions are happy to talk about reasonable adjustments and may be able to offer support if waiting in long queues, crowded spaces, or busy entrances would be difficult for you or your child.

A quick phone call or email before your visit can help staff understand your needs and make appropriate arrangements where possible.

Every venue is different

The support available will vary between organisations, so check the attraction's accessibility information or contact them directly before you travel.

Some venues have official schemes for reasonable adjustments like the Merlin Ride Access Pass is designed for guests who may find it difficult to queue for extended periods and allow visitors to not stand in a queue while they wait their turn.

Even if the venue does not have an official scheme, staff are often more helpful than people expect. If you're planning a visit to a museum, theme park, zoo, aquarium, theatre or other busy attraction, check the accessibility section of their website or contact them beforehand. Explain what your child finds difficult and ask whether they offer any adjustments or alternative arrangements. You may be surprised how accommodating many venues can be.