When you are young, your parents are usually involved in your health care. They may make decisions for you, and speak to health workers on your behalf but as you grow up, you will start to take on more responsibility for this yourself.
Keeping your information private
If you want to talk to a medical professional such as a nurse or a doctor about something personal, they must keep this information confidential, even if you are under 16. This may be information about:
- Sex
- Relationships
- Pregnancy
- Contraception
- Drugs & Alcohol
- Feeling Down or Anxious
The health service keeps all your health information confidential. This includes:
- Anything you say
- Information someone writes about you, and
- Details of any treatment you have had
You can talk to medical professionals about anything to do with your health.
Sometimes medical professionals do need to share information about you to give you good care. They may share information about you with other medical professionals who are looking after you – for example, a medical professional at another hospital or clinic if you have agreed to go there. This is to make your care safer, easier and faster.
They will only share information that is needed to give you the best care. If there are particular things that you don't want to be shared, tell the medical professional. If they think you are at risk of serious harm or you are in danger, they may have to tell another adult about it to be able to help you. But even then, they should tell you they are going to do this and explain who they will tell and why.
Sometimes the law allows the health service to share information about you without you agreeing to it. This would only happen in very serious situations – for example, if you have an illness that puts other people at risk, such as meningitis.
Will my parents be given information about me?
Usually, medical professionals are not allowed to tell your parents anything you have talked to them about, unless you have agreed to this. But the medical professional may suggest that you speak to your parents or an adult you trust. A medical professional may want to send out information to you. If you don’t want your parents to see this, you can:
- Ask them to post it to a friend’s address
- Say you’ll pick it up, or
- Ask them not to send anything.
What if my parents want to look at my health records?
Your health records include information about your health and any treatment you have had. Your records can be written on paper, held on computer or both. Usually your parents can’t see your health records, unless you agree to this. If there’s something in your health records that you don’t want your parents to see, tell a medical professional.
If your doctor doesn’t think you can make decisions about your health care, your parents may be allowed to see your health records without you agreeing to it. But this would only happen if the doctor thought it was best for you.
NHS and your health and care records.
Can I see my own health records?
Yes. You should be able to see your records in a way that you can understand. Any codes or words you don’t understand should be explained to you. You may want to know about treatment you’ve had, or check that information about you is correct.
It’s your choice whether to look at your health records. If you have the NHS App, you can request to view your medical records on there. To find out more about seeing your health records, ask to speak to the practice manager.
Who else can see my records?
If your parent or guardian has been given “proxy access” to your online medical records, then this access will be revoked once you reach the age of 16, and you will need to come into the surgery with photo ID if you would like access to Online Services on your own behalf.
Similarly if you have been sharing a mobile phone number or email address, then those details will be removed from your medical record once you are 13 years old. When you are 13 years old and you have your own mobile and email address please inform us and we will update your records.
Sometimes, people who inspect child protection services may ask to look at the records of young people who have been involved with these services. This is to make sure that children are protected from harm. These inspectors must keep your personal information safe and private, unless they think you are in danger.
What if I’m unhappy about how my information has been kept or used?
If you think that what you’ve told a health worker hasn’t been kept private or that something in your health records is wrong, please tell one of the medical professionals who has been involved in your care, or ask your parent or another adult you trust to do this for you.
If you’re still unhappy, it’s okay to make a complaint. Please ask to speak to the practice manager who will listen to your complaint and guide you through the process.
How do I get a doctor?
If you’re over the age of 13, you can register with a GP by yourself. You can find a list of local GP’s in your area on the NHS website. Some GP’s also ask to see a proof of identity like a passport or proof of address.
If you’re under the age of 13, your parents or carers should register you at a doctor’s surgery, but it doesn’t have to be same one as them or the rest of your family. If you don't want your parents to know, you can still register by yourself but you might be asked some questions to make sure you're okay.
How do I make an appointment?
You can make an appointment by calling your GP surgery and speaking to the receptionist or going there in person. The receptionist will ask you who the appointment is for and why. This is to make sure that you see the right person at the right time.
If it’s something personal then you don’t have to tell them why - just say it’s for something personal. You can also ask to see a male or female medical professional if this would make you feel more comfortable.
Can I make appointments without speaking to someone?
If you’re struggling with anxiety or feeling worried, try explaining this when you make the appointment to see if they can help in any way.
Also, perhaps try to take a trusted friend or family member with you for support.
It can take a while to build yourself up to seeing someone, but it’s so important because then you’ll be able to get help to feel better.
Check out the DocReady website which has tips on preparing yourself for a GP appointment.
Can I see a doctor by myself?
Yes. There is no reason why you can’t ask to see the doctor by yourself. They might want to find out why and might encourage you to tell your parent or carer. But they should try to understand how you feel if you don’t want to.
What happens if I don’t like my doctor?
Most doctors are great at their job and care about their patients a lot. But, there are times when people either don’t get on with or feel uncomfortable with their doctor. You can always ask to see someone else. You may not be able to do this straight away and might have to wait for another appointment, so it’s better to say as early as possible.