You need to make sure that your home is maintained properly so that it is safe for you to live there. If it needs repairs, you can get advice and help.
- If you are elderly and/or disabled and have a low income, you can get advice and help from the housing department of your borough or district council. Whether you are a council tenant or own your own home, they can advise whether you qualify for a grant to help pay for the work and if so, how to apply for one. They can recommend a reliable building contractor and check that work has been done to a good standard. They will also be able to tell you whether there is a Home Improvement Agency or Handyperson / Handyman Scheme operating in your area.
- If you are a private tenant, you should contact your landlord. If they are unwilling to carry out the work needed, you should contact your local council housing department which may help your landlord carry out essential work. If you are a Council or Housing Association tenant you should contact your landlord.
- If you are paying for repairs yourself, you can still get advice and information from your local council. Staff may also be able to suggest local builders who are expert in the kind of repair work that you need.
- Never agree to repairs to roofing or driveways offered at the door. Always go to a reputable trader.
Options if you are looking for someone to carry out a small repair for you:
- Find a local trader through Hampshire Trading Standards Buy with Confidence scheme. All the businesses in this scheme have been vetted and approved by Trading Standards to ensure that they operate in a legal, honest and fair way.
Search for a trader or business online or call 01392 383430 (9.30am-4.30pm Monday-Friday) for a free directory.
- Some smaller local providers may not be registered with Buy with Confidence. If you cannot find anyone to help, you can also search our Marketplace directory on this website and look under the Home Support section. (Please note that these providers are not vetted or checked by us although they have all signed up to our Code of Conduct. Please read the Buyers Guide).
- Trust in Blue connects you to experienced and professional trades and handypeople who are all Enhanced DBS (CRB) Checked retired police officers. (Currently covers East Hampshire, Eastleigh, Fareham, New Forest).
N.B. You will have to pay for trades people you find through the above directories.
You may also want to consider making adaptations to your house. See our Equipment and adaptations information section.
For paid help with housework, you can:
- Find reliable cleaning, ironing and laundry services, which have been checked and vetted by Hampshire Trading Standards, in the Buy with Confidence directory. Call 03454 04 05 06 for a free directory.
- Some smaller local providers may not be registered with Buy with Confidence. If you cannot find anyone on the above directory, you can also search our Marketplace directory on this website and look under 'Home Support'. (Please note that these providers are not vetted or checked by us although they have all signed up to our Code of Conduct. Please read the Buyers Guide).
If you are going to employ your own cleaner, rather than use an agency, always ask for and check references.
You can also search in our in our Community directory for community groups or organisations that may be able to offer you help with housework, pet care or minor repairs. Select 'Community support/activities' and then 'House or garden help'.
You may find that there is equipment you can buy which will help you with domestic tasks such as cleaning, cooking and laundry. Explore our Equipment and adaptations information section.
Assisted waste collection
If you are unable to put your refuse/recycling containers out for collection because you are elderly or disabled, contact your local district or borough council and ask about Assisted Waste Collection. This is where the crew will come to your house to collect the bin and then bring the bin back to you. (This service is usually only available if you can provide proof of disability and there is nobody else to help you).
Good Neighbours Support Service
Good Neighbours groups are independent voluntary groups which offer neighbourly help to people in their local communities. They have groups in all parts of Hampshire, excluding Southampton. They aim to provide a dependable and trustworthy service which enables people to stay independent in their own homes and helps prevent isolation.
Some groups specialise in one activity while others offer a range of services. Because the groups are made up of volunteers, the sort of help they can offer varies widely but often includes: shopping, visiting, befriending, running lunch clubs, sitting services, collecting prescriptions, driving people to their GP and to hospital appointments, walking the dog and minor repairs.
Visit their website to find out if there is a Good Neighbours group near you and what help they can offer. Alternatively, telephone 023 9289 9671.