Your voice matters. By telling us about your experiences of the Local Offer and SEND services in Hampshire, you can help us understand what is working well and what could be better.
We want to be open about what you tell us and what happens next. We will share the feedback we receive, the changes we make in response and why those decisions were made.
Parents, carers, children and young people also help us shape and improve the Local Offer through our Local Offer Steering Group.
Each year, we publish an Annual Report showing what families have told us and how we have responded
The latest Local Offer Annual Report and the Steering Group Terms of Reference can be found in the document downloads section on this page.
Anyone can give feedback
Parents, carers, young people, professional and service providers can all share feedback about the Local Offer.
Any feedback will enable us to make this valuable resource even better for all families in Hampshire! Where feedback refers to service provision this is fed back to commissioning teams.
Anyone can give feedback
Parents, carers, young people, professional and service providers can all share feedback about the Local Offer.
Any feedback will enable us to make this valuable resource even better for all families in Hampshire! Where feedback refers to service provision this is fed back to commissioning teams.
You can give feedback about:
You can give feedback about:
To give feedback about the Local Offer website, the services available in Hampshire and the accuracy of information contained in individual local offers and articles on the site please complete the feedback form by selecting a face at the bottom of the webpage.
The information you give us will be viewed by the team at Hampshire County Council who update and improve the Connect to Support website.
You can find other ways to feedback to us in the Having Your Say section.
More information on what the local offer should include is in the SEND Local Offer Regulations 2014 and the SEND Code of Practice 2015.
To give feedback about the Local Offer website, the services available in Hampshire and the accuracy of information contained in individual local offers and articles on the site please complete the feedback form by selecting a face at the bottom of the webpage.
The information you give us will be viewed by the team at Hampshire County Council who update and improve the Connect to Support website.
You can find other ways to feedback to us in the Having Your Say section.
More information on what the local offer should include is in the SEND Local Offer Regulations 2014 and the SEND Code of Practice 2015.
The themes below reflect the most common feedback received from families, children and young people during 2026.
|
Theme |
Examples |
|
Earlier support |
Families need information sooner in their SEND journey |
|
Accessibility |
Less text, more visuals, Easy Read and mobile-friendly content |
|
Education |
Alternative Provision, Emotionally Based School Avoidance (EBSA), part-time timetables and EHCP processes |
|
Transitions |
School transitions, post-16 and post-19 pathways |
|
Health |
Better signposting and awareness of services |
|
Activities and support |
Lack of suitable activities and childcare for some children and young people |
The themes below reflect the most common feedback received from families, children and young people during 2026.
|
Theme |
Examples |
|
Earlier support |
Families need information sooner in their SEND journey |
|
Accessibility |
Less text, more visuals, Easy Read and mobile-friendly content |
|
Education |
Alternative Provision, Emotionally Based School Avoidance (EBSA), part-time timetables and EHCP processes |
|
Transitions |
School transitions, post-16 and post-19 pathways |
|
Health |
Better signposting and awareness of services |
|
Activities and support |
Lack of suitable activities and childcare for some children and young people |
Every local authority has a duty to publish an annual report on feedback about the local offer, showing what children, young people and parents have said about the local offer, and what the local authority has done in response to their comments.
Here are some examples of how feedback from families, children and young people has led to improvements in the Hampshire SEND Local Offer.
You said Information can be difficult to find and families are often unsure where to start.
We did Improved navigation and signposting across the Local Offer. We also began developing a dedicated New to SEND approach to help families access the right information earlier in their SEND journey.
You said Parents need clearer information about Alternative Provision, part-time timetables, EBSA and what to do when education is not working.
We did Developed new guidance and resources This includes information on Alternative Provision, reduced timetables, EBSA and support when things go wrong in education.
You said Families want more practical advice and support while waiting for specialist services.
We did Created new guidance with the Neurodiversity Wellbeing Team. This includes resources on autistic burnout and neurodiversity support.
You said Young people wanted more practical information, stronger life-skills content and easier access to support.
We did Developed independence-focused resources and created Tools for Schools to help children and young people learn how to use the Local Offer and find support independently.
You said Families need better information about transitions, particularly post-16 and post-19 options.
We did Expanded transition information, developed new resources to support preparation for adulthood and identified post-19 support as a key area for future development.
You said Health information and referral pathways were not always easy to understand or locate.
We did Worked with NHS and Public Health colleagues to improve health information, add missing services and strengthen referral and support pathways.
You said The Local Offer should be more accessible, less text-heavy and easier to use on different devices.
We did Reviewed content for accessibility, improved navigation, strengthened links between related information and began exploring Easy Read and more visual approaches to information sharing including creating a new section on Visually Impaired children.
You said Families wanted more information about support available for carers.
We did Expanded carer-related content to include wider support routes and where to go for support, community resources and peer support opportunities.
You said Parents and professionals highlighted gaps in childcare, short breaks and activities for children and young people with complex needs.
We did Shared feedback with relevant services, including the Short Breaks team, and used it to inform discussions about provision, accessibility and future development.
You said
Awareness of the Local Offer remains a challenge, particularly for families at SEN Support level and those early in their SEND journey.
SENDIASS feedback on a variety of topics, including:
We did
Increased engagement activity, supported 11 Local Offer Discovery Days, gathered feedback from over 100 survey responses and began work with partners to improve awareness through education, health and community services.
Key information has been grouped into clearer sections, reducing the number of clicks needed to access support and guidance.
We added links to related Hampshire County Council services and information pages where appropriate.
We reviewed and rewrote content using plain English principles, reducing unnecessary text, improving page layouts and making information easier to scan and understand.
We are planning to create an information finder like this one: Information Finder
We carried out a review of provider listings, correcting categorisation issues, removing old listings and broken links and working with providers to improve the quality and accuracy of information displayed.
We reviewed the Social Care content and added clearer information about eligibility criteria, referral routes and how families can apply for or access support.
We link to a site which allows parents to search for independent and Section 41 schools: Education settings in Hampshire
All comments that are included in the reports are anonymous.
Every local authority has a duty to publish an annual report on feedback about the local offer, showing what children, young people and parents have said about the local offer, and what the local authority has done in response to their comments.
Here are some examples of how feedback from families, children and young people has led to improvements in the Hampshire SEND Local Offer.
You said Information can be difficult to find and families are often unsure where to start.
We did Improved navigation and signposting across the Local Offer. We also began developing a dedicated New to SEND approach to help families access the right information earlier in their SEND journey.
You said Parents need clearer information about Alternative Provision, part-time timetables, EBSA and what to do when education is not working.
We did Developed new guidance and resources This includes information on Alternative Provision, reduced timetables, EBSA and support when things go wrong in education.
You said Families want more practical advice and support while waiting for specialist services.
We did Created new guidance with the Neurodiversity Wellbeing Team. This includes resources on autistic burnout and neurodiversity support.
You said Young people wanted more practical information, stronger life-skills content and easier access to support.
We did Developed independence-focused resources and created Tools for Schools to help children and young people learn how to use the Local Offer and find support independently.
You said Families need better information about transitions, particularly post-16 and post-19 options.
We did Expanded transition information, developed new resources to support preparation for adulthood and identified post-19 support as a key area for future development.
You said Health information and referral pathways were not always easy to understand or locate.
We did Worked with NHS and Public Health colleagues to improve health information, add missing services and strengthen referral and support pathways.
You said The Local Offer should be more accessible, less text-heavy and easier to use on different devices.
We did Reviewed content for accessibility, improved navigation, strengthened links between related information and began exploring Easy Read and more visual approaches to information sharing including creating a new section on Visually Impaired children.
You said Families wanted more information about support available for carers.
We did Expanded carer-related content to include wider support routes and where to go for support, community resources and peer support opportunities.
You said Parents and professionals highlighted gaps in childcare, short breaks and activities for children and young people with complex needs.
We did Shared feedback with relevant services, including the Short Breaks team, and used it to inform discussions about provision, accessibility and future development.
You said
Awareness of the Local Offer remains a challenge, particularly for families at SEN Support level and those early in their SEND journey.
SENDIASS feedback on a variety of topics, including:
We did
Increased engagement activity, supported 11 Local Offer Discovery Days, gathered feedback from over 100 survey responses and began work with partners to improve awareness through education, health and community services.
Key information has been grouped into clearer sections, reducing the number of clicks needed to access support and guidance.
We added links to related Hampshire County Council services and information pages where appropriate.
We reviewed and rewrote content using plain English principles, reducing unnecessary text, improving page layouts and making information easier to scan and understand.
We are planning to create an information finder like this one: Information Finder
We carried out a review of provider listings, correcting categorisation issues, removing old listings and broken links and working with providers to improve the quality and accuracy of information displayed.
We reviewed the Social Care content and added clearer information about eligibility criteria, referral routes and how families can apply for or access support.
We link to a site which allows parents to search for independent and Section 41 schools: Education settings in Hampshire
All comments that are included in the reports are anonymous.
Local Offer Steering Group
The Local Offer is shaped by a wide range of people who support children and young people with SEND and their families. Our Steering Group includes parent carer representatives, SENDIASS, education services, health partners, childcare services, school transport, Public Health, specialist SEND teams, commissioning services and Hampshire County Council staff. Together they review feedback, identify areas for improvement and help ensure information remains useful, accurate and accessible.
The group's Terms of Reference can be found in the document downloads section on this page.
Interested in adding your voice?
We regularly gather feedback from children, young people, parents, carers and professionals to help improve the Local Offer. Find out more about the different ways to share your views.
Local Offer Steering Group
The Local Offer is shaped by a wide range of people who support children and young people with SEND and their families. Our Steering Group includes parent carer representatives, SENDIASS, education services, health partners, childcare services, school transport, Public Health, specialist SEND teams, commissioning services and Hampshire County Council staff. Together they review feedback, identify areas for improvement and help ensure information remains useful, accurate and accessible.
The group's Terms of Reference can be found in the document downloads section on this page.
Interested in adding your voice?
We regularly gather feedback from children, young people, parents, carers and professionals to help improve the Local Offer. Find out more about the different ways to share your views.