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Advice, support and local welfare assistance

Information and advice

  • If you, or someone you know, is facing financial hardship and/or has reached crisis then contact the Hampshire Local Welfare Assistance Information and Advice line (excluding Portsmouth and Southampton residents) on freephone 0300 330 1150 to discuss your options in more detail.  The line is open to anyone and operates Monday to Friday, 9am to 5pm. Advisers provide a non-judgmental and impartial service designed to support callers with their individual circumstances. 

    If the number is not answered immediately, please leave a message and you will be called back.
  • For help and advice, you can also visit or telephone the Citizens Advice national phone service on 03444 111 444.

Emergency food

If you can't afford to buy enough food, you may be able to get some short-term help from your local food bank.
You will need a voucher to use a food bank. To find out where you can get a voucher, contact your local food bank or phone Hampshire Local Welfare Assistance on 0300 330 1150.

Local food banks:

The Smart Living website has tips and ideas for making the most of the food you have and avoiding waste.


Get Help with tax from GOV.UK
Tax Help for Older People is a service from the charity Tax Volunteers providing free, independent and expert help and advice for older people on lower incomes who cannot afford to pay for professional tax advice.

Debt and money

The organisations below offer free, impartial advice on debt and budgeting:

Short-term grants and advances

The Department for Work and Pensions provides grants and short-term advances for people who already claim benefits, such as:

You can check you are receiving the right benefits:

Free school meals

Eligibility for free school meals depends on the circumstances of the parents or carers. Find out more  from Hampshire County Council.

Housing advice

If you are having problems paying your rent, talk to your landlord as soon as possible. 

Keeping your home warm

If you claim benefits, you may be able to claim discounts or grants to help heat your home.
More about keeping warm in winter.


Use the internet to search for reuse organisations that may sell secondhand furniture and appliances.
Here are some websites or organisations you could try:

Gumtree - for secondhand furniture and appliances for sale.
Emmaus Hampshire is a social enterprise which helps people out of homelessness.
The Community Furniture Project in Basingstoke sells a wide range of used furniture.
The Furniture Helpline in Alton provides affordable household goods, household furniture and white-goods at very low prices to those with a need.
Jacob's Well Care Centre aims to provide furniture to those in need in the Gosport area.

Charity shops, such as the British Heart Foundation,are also a good place to start if you want to buy secondhand goods for the home at affordable prices.
Some household waste recycling centres have sections where you can buy secondhand furniture.

Financial help from charities

Some charities provide financial help such as subsidised care in a care home, or help with care fees as well as crisis grants. Often these charities are concerned with particular groups such as nurses or ex-service people.
Further information:


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