What would my listing look like?

Feel free to browse the marketplace to see how your listing will look.

Do I need any qualifications or accreditations?

As part of the registration process, ALL providers need to agree to abide by our Code of Conduct.

You may also need to provide details to show that you have the necessary professional qualifications and/or show that you are registered with the appropriate regulatory body for the services you provide (for example, the Care Quality Commission), if this is relevant.

If you are a provider organisation, you will need to complete your own checks to ensure staff and volunteers are appropriate to deliver services. Where staff or volunteers are in direct contact with vulnerable adults, you must carry out an assessment to identify if the role should be subject to a DBS check.

Who will use the marketplace directory?

The directory is for adults in the Hampshire area.  Our aim is to include a wide range of services which might help residents to manage their care and support needs as well as staying healthy and independent. Service users are likely to include older people or people with disabilities.

How do I update my details?

What if I only work in a small area?

You can select the areas you cover from a list of 45 main towns in Hampshire. It is no problem if you only select one.

Accreditations we would encourage providers to have

Accreditations and checks provide reassurance for potential customers.

Self-employed individuals providing services to vulnerable adults in their homes (eg handyperson services, mobile hairdressers) are encouraged to apply for a basic DBS check. (You can only request a ‘basic’ check for yourself. If you’re self-employed, an organisation you’re working with can get a standard, enhanced or enhanced with barred lists check for you, where the role is eligible).

We would encourage all organisations, or individuals, who are not registered with a regulatory body, or a member of a professional association, to register with the Trading Standards directory Buy with Confidence. Businesses are checked and vetted by Hampshire County Council Trading Standards. 

Why do I need to provide details about costs?

Residents have told us that they prefer to have an idea of potential costs upfront to help them to make an informed decision about who to contact.

We appreciate that, for some providers, it may be difficult to provide exact costs as these may vary. However, the more information you can provide to residents (eg, daily or hourly rates, price ranges for specific services) the more likely they are to contact you.

How will people contact me?

Users will have two options:

1. They can contact you directly using the contact information that will be displayed on your provider page, or
2. They can send you a message on the website. You will be notified by email of any new messages and you can access the details by logging on to your personal dashboard. You will see the user's name and can reply to them via the online messaging system. Once you have replied, the user will then be able to respond and provide further contact details if they wish to use your service.