Find out more about the marketplace and its benefits:

What are the benefits of signing up to the marketplace?

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Advertise your services for free – no sign up fee or ongoing costs.

Messaging system

Our messaging system allows members of the public to contact you directly via the Connect to Support website.

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Our website is visited by thousands of local people each month.

Information for marketplace providers

The marketplace is a FREE online directory. It is for people and businesses who provide paid-for services that will help people to stay independent and well or will support them with their care needs.

The directory is for adults in the Hampshire area. Our aim is to include a wide range of services which might help residents to manage their care and support needs as well as staying healthy and independent. Service users are likely to include older people or people with disabilities.

There are no sign up or ongoing fees to be included in this directory. Our aim is simply to enable Hampshire residents to find the right services and providers for their needs.

Who can sign up to the marketplace?

The marketplace directory is for people and businesses who provide services that are:

  • in Hampshire,
  • paid-for, and
  • help people to stay independent and well or will support them with their care needs.

This includes care homes and care agencies as well as any services falling under these categories:

  • Accommodation - Extra care / retirement housing, respite / short breaks, specialist holidays, supported housing
  • Day care and outreach support - Day care, outreach services
  • Personal assistants in care - Personal assistant introductory agencies, personal assistants to employ
  • Home support - Companionship, domestic help, gardening, handypersons/repairs, meals and laundry, shopping, sitting service, telecare
  • Health and wellbeing - Activities/therapies, counselling, foot care, occupational therapy, sport/exercise
  • Money - Financial advisers, payroll services
  • Transport - Accessible transport

Frequently asked questions

What would my listing look like?

Feel free to browse the marketplace to see how your listing will look.

Do I need any qualifications or accreditations?

As part of the registration process, ALL providers need to agree to abide by our Code of Conduct.

You may also need to provide details to show that you have the necessary professional qualifications and/or show that you are registered with the appropriate regulatory body for the services you provide (for example, the Care Quality Commission), if this is relevant.

If you are a provider organisation, you will need to complete your own checks to ensure staff and volunteers are appropriate to deliver services. Where staff or volunteers are in direct contact with vulnerable adults, you must carry out an assessment to identify if the role should be subject to a DBS check.



Who will use the marketplace directory?

The directory is for adults in the Hampshire area.  Our aim is to include a wide range of services which might help residents to manage their care and support needs as well as staying healthy and independent. Service users are likely to include older people or people with disabilities.




How do I update my details?

Once your listing is live, you can amend your details at any time by using this online form to let us know what changes you would like. Or you can contact our support team:


Tel: 03300 582 690

There will also be an annual review with all providers to ensure we have the most up to date information.

What if I only work in a small area?

You can select the areas you cover from a list of 45 main towns in Hampshire. It is no problem if you only select one.

Accreditations we would encourage providers to have

Accreditations and checks provide reassurance for potential customers.

Self-employed individuals providing services to vulnerable adults in their homes (eg handyperson services, mobile hairdressers) are encouraged to apply for a basic DBS check. (You can only request a ‘basic’ check for yourself. If you’re self-employed, an organisation you’re working with can get a standard, enhanced or enhanced with barred lists check for you, where the role is eligible).

We would encourage all organisations, or individuals, who are not registered with a regulatory body, or a member of a professional association, to register with the Trading Standards directory Buy with Confidence. Businesses are checked and vetted by Hampshire County Council Trading Standards. 


Why do I need to provide details about costs?

Residents have told us that they prefer to have an idea of potential costs upfront to help them to make an informed decision about who to contact.

We appreciate that, for some providers, it may be difficult to provide exact costs as these may vary. However, the more information you can provide to residents (eg, daily or hourly rates, price ranges for specific services) the more likely they are to contact you.


How will people contact me?

Users will have two options:

  1. They can contact you directly using the contact information that will be displayed on your provider page, or
  2. They can send you a message on the website. You will be notified by email of any new messages and you can access the details by logging on to your personal dashboard. You will see the user's name and can reply to them via the online messaging system. Once you have replied, the user will then be able to respond and provide further contact details if they wish to use your service.

I still have questions!

No problem. Our support team are happy to help. Call us on 03300 582 690, or email


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