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Marketplace Provider Information

What is the 'Marketplace' directory and who is it for?

The new marketplace is an exciting FREE new online directory to be launched in mid-August 2020. It is for people and businesses who provide paid-for services that will help people to stay independent and well or will support them with their care needs. We will list care homes and care agencies as well as any services falling under these categories:

Accommodation	Extra care/retirement housing Respite / Short breaks Specialist holidays Supported housing
Day care and outreach support	Day care Outreach services
Personal assistants in care	Personal assistants to employ Personal assistant introductory agencies
Home support	Companionship Domestic help Gardening Handyperson / repairs Meals and laundry Shopping Sitting service Telecare
Health and wellbeing	Activities / therapies Counselling Foot care Occupational therapy Sport / exercise
Money	Financial advisers Payroll services
Transport	Accessible transport

You can also watch a short video introducing the marketplace directory. See our video here

Who will use the directory?

The directory is for adults in the Hampshire area. Our aim is to include a wide range of services which might help residents to manage their care and support needs as well as staying healthy and independent. Service users are likely to include older people or people with disabilities.

How much does it cost?

Nothing! There are no sign up or ongoing fees to be included in this directory. Our aim is simply to enable Hampshire residents to find the right services and providers for their needs

Do I need any qualifications or accreditations to register?

Code of Conduct

As part of the registration process, ALL providers need to agree to abide by our Code of Conduct.

Qualifications or checks which you may need

As indicated in the Code of Conduct, you may also need to provide details to show that you have the necessary professional qualifications and/or show that you are registered with the appropriate regulatory body for the services you provide (for example, the Care Quality Commission), if this is relevant.

If you are a provider organisation, you will need to complete your own checks to ensure staff and volunteers are appropriate to deliver services. Where staff or volunteers are in direct contact with vulnerable adults, you must carry out an assessment to identify if the role should be subject to a DBS check.

Checks or accreditations which we would encourage providers to have

Accreditations and checks provide reassurance for potential customers.

Self-employed individuals providing services to vulnerable adults in their homes (eg handyperson services, mobile hairdressers) are encouraged to apply for a basic DBS check. (You can only request a ‘basic’ check for yourself. If you’re self-employed, an organisation you’re working with can get a standard, enhanced or enhanced with barred lists check for you, where the role is eligible).

We would encourage all organisations, or individuals, who are not registered with a regulatory body, or a member of a professional association, to register with the Trading Standards directory Buy with Confidence. Businesses are checked and vetted by Hampshire County Council Trading Standards. This provides peace of mind for customers as well as signposting clients to your business.

All relevant qualifications, accreditations and memberships of professional bodies will be checked and reviewed before you are added to the Marketplace and will be displayed on your listing

What would my listing look like?

See example listing here (Please note that we are still refining our design so this is just an example).

What if I only work in a small area?

You can select the areas you cover from a list of 45 main towns in Hampshire. It is no problem if you only select one

How do I apply to be part of the marketplace directory?

To apply is easy:

• If you are a CQC registered care home, complete our online form here.
• If you are a CQC registered home care agency complete our online form here.
• All other providers complete the online form here.

If you need any further information or help you can contact us at:
Email: ctsh@publicconsultinggroup.com
Tel: 03300 582 690

How do I update my details?

Once your listing is live, you can amend your details at any time by using this online form to let us know what changes you would like.

Or you can contact our support team at:

Email: ctsh@publicconsultinggroup.co.uk

Tel: 03300 582 690

There will also be an annual review with all providers to ensure we have the most up to date information.

Why do I need to provide details about costs?

Residents have told us that they prefer to have an idea of potential costs upfront to help them to make an informed decision about who to contact.

We appreciate that, for some providers, it may be difficult to provide exact costs as these may vary. However, the more information you can provide to residents (eg, daily or hourly rates, price ranges for specific services) the more likely they are to contact you.

How will people contact me?

Users will have two options:

They can contact you directly using the contact information that will be displayed on your provider page, or
They can search on a particular category in the directory and then choose to send a message to all providers requesting further information or a quote for the service required. You will be notified by email of any new messages and you can access the details by logging on to your personal dashboard. You will see the user's name and can reply to them via the online messaging system. Once you have replied, the user will then be able to respond and provide further contact details if they wish to use your service.

I still have questions!

No problem. Our support team are happy to help. Call us on 03300 582 690, or email ctsh@publicconsultinggroup.co.uk