Help when things go wrong in education
Most children and young people enjoy a positive experience in education, but sometimes difficulties arise that can affect their learning, wellbeing and attendance. You may have concerns about issues such as bullying, exclusions, reduced timetables, difficulties getting the right support, or disagreements with a school about your child's needs.
These situations can be upsetting and stressful for children, young people and their families. Knowing your rights and understanding what support is available can help you feel more confident in finding a way forward.
This section provides information about some of the most common issues families experience in education. It explains what schools and local authorities should do, what your child's rights are, and where you can go for advice, support and guidance. Whether you are looking for information, need help resolving a problem, or want to understand the next steps, we hope you will find the resources here helpful.
Remember, you do not have to face these challenges alone. There are services and organisations that can support you to ensure your child receives the education, support and protection they are entitled to.
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Your Child's Attendance at School
If you are worried about your child's attendance at school, you can find lots of helpful information here to help.
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How to make an effective complaint
This guide explains how to make a complaint, what information to include, and where to find support if you need it. -
Resolving Difficulties at School
This section provides practical tips on raising concerns, improving communication, and working together to find solutions that support your child or young person. -
Going to mediation
Find out how mediation works, when it can be used, and how it may help resolve issues without the need for a tribunal appeal. -
Appealing a decision to the SEND tribunal
This guide explains the tribunal process, key timescales, and sources of support available to you. -
Using AI to write e-mails, complaints and in SEND tribunal appeals
Here you can find out about how to use AI effectively to help you communicate and what the potential pitfalls of using AI might be.
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Considering a SEND Consultant, Advocate or Adviser
If you are considering paying someone to help you advocate for your child, you will find lots of helpful information here to help you make an informed decision.
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Being an effective advocate for your child
Parents of children with SEND often find themselves having to advocate for their children. Here you can find tips and resources helping you do this more effectively.