Coronavirus resource page
Please review and correct the information below.

Coronavirus Resource Page

We have put together some useful links and information to assist older and vulnerable Hampshire residents during the current pandemic.
This page is being updated regularly.

Government information

    To keep you up to date, the UK Government has launched a Coronavirus Information Service on WhatsApp.

    NHS advice

      Please see the latest advice from the NHS regarding symptoms of Covid 19, what to do if you have symptoms and how to get a test.

      Who to contact for community help in Hampshire

      Hampshire County Council has a helpline for residents who need support or advice.

      Portsmouth City Council helpline and advice

      Southampton City Council helpline and advice

      Need help from an NHS volunteer responder? If you are vulnerable or at risk, are currently not supported and need some help with shopping, a prescription collection or a friendly chat, you can request help from an NHS responder by calling 0808 196 3646.

      Councils of Voluntary Services (CVS) in Hampshire are leading in the co-ordination of the county's community volunteering response. You can contact them if you need support at this time. They are also actively seeking volunteers.

      District and Borough Councils

      You can also search for a local group on the national Covid-19 Mutual Aid UK website.

      Armed Forces and Veterans

      Money worries

      Debt and financial hardship advice

      • If you’re experiencing financial difficulty as a result of reduced income due to Coronavirus, you can access information and support via:

              - Citizens Advice 
              - U Benefit is a project delivered by Citizens Advice Hampshire to help people in Hampshire who
                are facing financial difficulties for the first time due to COVID-19

              - National Debtline
              - Money Advice Service
              - Business Debtline - debt help for the self-employed and small businesses
      Christians Against Poverty - debt counselling for anyone, regardless of faith.
              - Central Government advice 
              - DWP Benefits information
              - DWP Benefits information in BSL


      Citizens Advice has information to help you if you are having housing problems during this time, including rent arrears, eviction, council tax and mortgage arrears.  Your local district, borough or city council's housing department will be able to give you more tailored advice about all aspects of housing, housing related benefits, debt relief and homelessness.

      Food hardship

      Fuel hardship

      Mental health and debt

      • Money Savings Expert, supported by Mind, Rethink, CAPUK and others, have developed a guide - Mental Health and Debt - for people with mental health problems and those caring for them.

      Further information

      Find more information about advice, support and local welfare assistance

      Mental health and wellbeing

      Looking after your mental health is more important than ever at this time. We have put together a list of local and national information to support your mental health. There is a range of options and you can find the best one for you.

      There are also specialist services in some areas of the county:

      • Southampton adults experiencing a mental health crisis or emotional distress can text LIGHTHOUSE and their postcode to 07451 276010 between 4.30pm and 12.00am to access The Lighthouse service.

      • Aldershot Safe Haven is open as a drop-in service for those who are in crisis. 6pm - 11pm, Monday to Friday and 12.30pm - 11pm, weekends and bank holidays. They are also operating a 'Virtual Safe Haven' between 6pm and 11pm.
      • Havant’s Adults Safe Haven offers support in south eastern Hampshire. Call 07887 417255 Monday to Friday, 6.30pm-10.30pm and weekends/Bank Holidays 1.00pm-10.30pm.

      Looking after your body is important for your mental wellbeing:

        Life after lockdown - regaining confidence

        Whilst there are still a number of restrictions in place (and these may change), lockdown measures have now eased in Hampshire and responsibility is moving back to us.  For some people, having that control again can feel overwhelming, especially with so much information about how to keep ourselves safe in different circumstances.

        Remember that confidence comes from doing the same thing repeatedly. If you are feeling anxious, it’s worth working out what you feel unsure about. If it’s a trip to the supermarket, is it the time spent in the shop or the drive? Could you walk instead? Could you make your first trip a quick one just to have a look around without buying anything? Could a family member or friend meet you there and go in with you?

        Take small steps and think what would make each task achievable for you.

        The Mental Health Foundation and Anxiety UK both have some practical tips to help you with life after lockdown.

        FutureLearn has developed a free online course suitable for the general public which will help you with strategies and advice on how to deal with the anxiety and uncertainty of COVID-19, cope with its challenges and ultimately prepare for life after coronavirus. 

        You may also wish to display a 'Please give me space' badge when you go out to signal to others that you are asking for their consideration in maintaining their distance. You can download and print this to wear to display it on your mobile phone.

        NB: Remember to keep up to date with the latest government advice on what you can and cannot do and follow the Hands, Face, Space guidance to keep yourself safe.

        Helping someone get online

                  If someone you know (perhaps an elderly relative, friend or neighbour) does not already use the internet, now is the perfect time to help them get online or to become more confident. The internet has many benefits for older people, from increasing their independence to helping with their physical and mental health.

                  If they have access to a device, there are a lot of resources which you can use to help them:

                  Find more computer help in our community directory.

                  Hampshire Superfast Broadband - If your property is not included in the current superfast broadband programme and you can only access a speed of 2Mbps or less, there is a government scheme in place to help you access better broadband.

                  Help for older people and those who are shielding or self-isolating

                  Hampshire County Council has a helpline for residents who need help or advice.

                  Portsmouth City Council helpline and advice

                  Southampton City Council helpline and advice

                  Shopping / prescription collection:


                    • If you are finding it difficult to prepare a hot meal for yourself, you could use a meals delivery service.

                    • Many pubs, restaurants and other food outlets which are closed at this time are now offering food delivery services. Try calling your nearest one or checking their website or facebook page for details.

                    Telephone befriending services:

                    Many local groups and organisations are also now offering befriending and wellbeing telephone calls. See "Who to contact for help in Hampshire", above, for contact details of your local CVS who should be able to refer you to an appropriate service.

                    Online chat forums:

                    Staying well:

                    Looking after your health is even more important during this current pandemic. If you have a health concern, do not be afraid to contact your GP or to call an ambulance in an emergency.

                    At the same time, there are some simple things you can do to avoid preventable hospital admission. Exercising, eating well, staying hydrated and removing trip hazards around your home will help you to protect yourself and the NHS.

                      Help with banking

                        The major banks, as well as the Post Office, are developing ways to assist customers with their banking needs, managing money and accessing cash at this time.

                        • You can now access your high street bank account to withdraw money and pay in cash or cheques at any Post Office. You may also be able to arrange for a friend to collect cash for you from a Post Office through their Payout Now or Fast PACE schemes. You will need to contact your bank to see if they are part of the schemes.
                        • Lloyds- have online advice. If you are vulnerable and over 70, you can call a priority helpline 0800 056 0045. 
                        • NatWest have online support and a telephone line for the over 70’s - 0800 051 4176.
                        • RBS - have online support and a dedicated telephone line for over 70s and those in an extended period of self isolation - 0800 051 4177
                        • Santander have online help. If you are a vulnerable customer with a unique situation and urgently need help, please call the dedicated helpline - 0800 015 6382.
                        • Halifax are offering online support. If your enquiry is urgent and you are in a vulnerable situation, call 03457 20 30 40.
                        • HSBC have online information. They request that you only telephone if it is urgent - 03457 404 404
                        • TSB offer online services. They are requesting that customers only telephone if urgent - 03459 758 758.
                        • Bank of Scotland offer online services. They are requesting that customers only call if urgent - 0345 721 3141.

                        Carers (unpaid carers looking after someone)

                        • See 'Who to contact for community help in Hampshire' if you or the person you are caring for are self-isolating and you need support.

                        Learning disabilities and Autism

                        Our Autism and Learning disabilities pages have information and advice as well as signposting to local and national support services.

                        Long term health conditions

                          Hampshire County Council have launched a helpline for frail and vulnerable residents who are in urgent need of practical assistance. 

                          Information to help you self-manage at home:



                          COPD/ Emphysema/ Bronchitis

                          Cystic Fibrosis


                          Southern Health NHS Foundation Trust 
                          Portsmouth Hospitals NHS Trust 
                          North East Hampshire and Farnham



                           Kidney Disease

                          Liver disease

                          Muscular Dystrophy

                             Neurological disease

                            Sickle Cell

                            Staying active

                            Apps library

                              Register for support if you have a medical condition that
                              makes you extremely vulnerable to coronavirus. 

                              Domestic abuse

                                Hampshire's Domestic Abuse Service is continuing to provide help to people experiencing domestic abuse via phone, email and online. The telephone helpline can be accessed on 03300 165 112 and will be staffed from 11.30am to 2.30pm Monday to Friday. A face to face support option is not available during this time but access to refuge, for those with urgent needs, will still be available 24/7.

                                The Government has issued guidance on domestic abuse: Coronavirus (COVID-19) and domestic abuse. This contains links to national helplines and resources.

                                Anyone in immediate danger is urged to call 999 and ask for the police, who are continuing to respond to emergency calls.

                                If speaking may put you in danger, call 999 from a mobile. 
                                If prompted, press 55 to Make Yourself Heard and this will transfer your call to the police. Pressing 55 only works on mobiles and does not allow police to track your location. 

                                Drugs and alcohol

                                  If you need support at this time for issues relating to drugs or alcohol, information and advice along with links to services and support can be found on our Health and Wellbeing Advice page. 

                                  Scams, false information and protecting adults at risk

                                    • Some supermarkets have launched volunteer shopping cards which means that you do not have to hand over money. See information under 'Resources for older people and those who are self-isolating.
                                      • Citizens Advice (CitA) has launched advice on coronavirus scams, including a scam checker.
                                      • Please use trusted sources of information only. Full Fact, the independent fact-checking charity, has a fact check page on covid-19 with information on scams and fake news.


                                              Information and advice as well as links to local and national bereavement support services can be found on our bereavement information page.


                                              Utility companies and household emergencies

                                              Household emergencies:

                                              • Southern Water Emergency Line 0330 303 0368
                                              • South East Water Emergency Line 0333 000 0002
                                              • Portsmouth Water Emergency Line 023 9247 7999
                                              • Sembcorp Bournemouth Water Emergency Line 01202 590059
                                              • Gas emergencies 0800 111 999
                                              • Electricity– call Southern Electric for emergencies and power outages on 105
                                              • Electricity– call Consumer Direct for a local electrical contractor 03454 04 05 06


                                                If you are considering volunteering, please see advice from the Government on how to help safely.
                                                Hampshire County Council, in conjunction with the Hampshire Councils for Voluntary Service, has also produced a Guide for safe volunteering during Covid-19. during this time.

                                                Boredom busting resources if you are self-isolating

                                                You can download audio books and e books FOR FREE from Hampshire libraries

                                                Project Gutenberg have created a free e-book library of 60,000 classic books.

                                                You can improve your skills by accessing free, high quality digital and numeracy courses via The Skills Toolkit.

                                                There are numerous free online events taking place - from concerts and comedy gigs to exercise and dance classes and even virtual pub nights where you can join in and chat. Use your search engine to find one which suits your interests or keep an eye on social media.

                                                Finally, we like this resource page of boredom busting resources to keep you entertained and educated!


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