Coronavirus resource page
Please review and correct the information below.

Coronavirus Resource Page

We have put together some useful links and information to assist Hampshire residents during the current pandemic. We will be adding to this in the coming weeks.

Links to information from the Government

NHS advice

If you have been identified as someone who is extremely vulnerable, and you develop a high temperature or a new, continuous cough you should seek clinical advice using the NHS 111 online coronavirus service or call NHS 111. Do this as soon as you get symptoms.

If you are not classed as extremely vulnerable, you don’t need to tell the NHS you’re staying at home and you won’t be tested for coronavirus. However, you can use the 111 online coronavirus service to check your symptoms. You can use this service to sign-up to get daily check-ins by text, and to access support if you do not have friends and family who are able to help you whilst you are self-isolating.

You should also get in touch with the NHS if:

  • you don’t feel better after 7 days
  • your symptoms are getting worse
  • you feel you can’t cope with your symptoms at home.

You should do this by calling 111 or using the NHS online coronavirus service. Do not go to your doctor’s surgery or to hospital.

It is also important that you stay at home and for at least 7 days if you have a new, continuous cough or high temperature, even if you're feeling OK.

Stay at home for at least 14 days if you live with other people and you or they develop a new, continuous cough or high temperature. Everyone in the household needs to stay at home for at least 14 days or until they develop symptoms, after which time they must stay at home for a further 7 days (even if this is longer than 14 days in total).

Local authority and Councils of Voluntary Service (CVS) - information and help

Resources for older people and those who are self-isolating

Shopping / prescription collection:

  • Please visit the website of your local council or CVS, as above, to find information about support at this time. If you are a voluntary group, please see information on your local CVS website to register your details.
  • Many supermarkets are now introducing special times when older or vulnerable customers can shop before the store is open to the general public. Some are also giving priority to these groups for online delivery slots. Check the website of your supermarket for the latest information.
  • Asda have launched a Volunteer Shopping Card and M&S have launched a 'We're All in This Together e-gift card - an easy, safe and contactless way to allow volunteers to get your shopping for you. These cards work like gift vouchers. They can be bought online and then printed off or emailed to a volunteer.


  • If you are finding it difficult to prepare a hot meal for yourself, you could use a meals delivery service.
  • Many pubs, restaurants and other food outlets which are closed at this time are now offering food delivery services. Try calling your nearest one or checking their website or facebook page for details.

Telephone befriending services:

Online chat forums:

Staying well:

Mental health and wellbeing

Carers (unpaid carers looking after someone)

Learning disabilites

Long term health conditions

     Information to help you self-manage at home:



    COPD/ Emphysema/ Bronchitis

    Cystic Fibrosis


    Southern Health NHS Foundation Trust 
    Portsmouth Hospitals NHS Trust 
    North East Hampshire and Farnham


     Kidney Disease

    Liver disease

    Muscular Dystrophy

       Neurological disease

      Sickle Cell

        Register for support if you have a medical condition that
        makes you extremely vulnerable to coronavirus. 

        Domestic abuse

          Hampshire's Domestic Abuse Service is continuing to provide help to people experiencing domestic abuse via phone, email and online. The telephone helpline can be accessed on 03300 165 112 and will be staffed from 11.30am to 2.30pm Monday to Friday. A face to face support option is not available during this time but access to refuge, for those with urgent needs, will still be available 24/7. The Government issued guidance on domestic abuse on 29 March 2020: Coronavirus (COVID-19) and domestic abuse. This contains links to national helplines and resources.Anyone in immediate danger is urged to call 999 and ask for the police, who are continuing to respond to emergency calls. 

          Scams and false information

            Hampshire Trading Standard have become aware of an increasing number of scams: via email, text, online and on people's doorstep. Please familiarise yourself with the advice from Hampshire Trading Standards Service team and the latest information on Coronavirus scams from Action Fraud.

            Do not hand over money to anyone you do not know. You should only accept offers of help, which involve money or people entering your home, from people you know and trust or from a known voluntary sector community response team. 

            Asda and M&S have launched volunteer shopping cards. See information under 'Resources for older people and those who are self-isolating.

              Citizens Advice (CitA) has launched advice on coronavirus scams, including a scam checker.

              Please use trusted sources of information only. Full Fact, the independent fact-checking charity, has a fact check page on covid-19 with information on scams and fake news.


              Utility companies and household emergencies

              Household emergencies:

              • Southern WaterEmergency Line 0330 303 0368
              • South East WaterEmergency Line 0333 000 0002
              • Portsmouth WaterEmergency Line 023 9247 7999
              • Sembcorp Bournemouth WaterEmergency Line 01202 590059
              • Gas emergencies0800 111 999
              • Electricity– call Southern Electric for emergencies and power outages on 105
              • Electricity– call Consumer Direct for a local electrical contractor 03454 04 05 06


                • If you are an individual, or a group, who can offer community support, please contact your Local Authority or Council for Voluntary Service (CVS) - see section above.
                • You can sign up to join NHS Volunteer Responders
                • Further information about volunteering during this pandemic can be found on the NCVO website.
                • If you are shopping for someone, think about safe ways to be paid - to protect you and the person you are shopping for. See information about volunteer shopping cards under 'Resources for older people and those who are self-isolating' above.

                If you are considering volunteering, please see advice from the Government on how to help safely.

                Boredom busting!

                You can download audio books and e books FOR FREE from Hampshire libraries.

                Project Gutenberg have created a free e-book library of 60,000 classic books.

                National Theatre Live are offering free full-length plays every Thursday.

                There are numerous free online events taking place - from concerts and comedy gigs to exercise and dance classes and even virtual pub nights where you can join in and chat. Use your search engine to find one which suits your interests or keep an eye on social media.

                Finally, we like this resource page of boredom busting resources to keep you entertained and educated!


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